Privacy Policy

Overview and scope

BeeFixPro (“BeeFixPro,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy applies to information collected through beefixpro.com, online booking tools made available through the website, phone calls, emails, forms, and appliance repair service requests.

By using the website or requesting service, you acknowledge the practices described in this policy. This policy does not apply to third-party websites or services that maintain their own privacy notices.

Information we collect

We may collect personal information that you provide when you book an appointment, request an estimate, call, email, submit a form, or otherwise communicate with us. Depending on the request, this may include:

• Name, phone number, and email address.
• Service address, ZIP code, and preferred appointment details.
• Appliance type, brand, model information, and a description of the issue.
• Messages, service notes, photographs, and other information you choose to provide.
• Payment-related information processed by an authorized payment provider when applicable.

Information collected automatically

When you use the website, limited technical information may be collected automatically, including device and browser type, IP address, approximate location, referring page, pages viewed, dates and times of access, and interactions with website features.

How we use personal information

We may use personal information to:

• Provide appliance repair services and respond to service requests.
• Schedule, confirm, update, or reschedule appointments.
• Communicate about diagnostics, estimates, parts, repairs, and follow-up service.
• Process authorized payments and maintain transaction or service records.
• Provide customer support and respond to questions or concerns.
• Improve our website, services, advertising, safety, and customer experience.
• Detect misuse, protect our rights, and comply with legal, tax, accounting, or regulatory obligations.

How information may be shared

BeeFixPro does not sell or rent personal information. We may share information with trusted providers that help us operate our business, such as website hosting, scheduling and CRM tools, payment processors, communications services, analytics providers, advertising platforms, call-tracking services, technicians, and professional advisers.

These providers may use information only as necessary to perform services for BeeFixPro or as permitted by their agreements and applicable law. We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect safety or rights, prevent fraud, or support a business transfer such as a merger, acquisition, or sale of assets.

Cookies, analytics, and advertising

Our website may use cookies, pixels, local storage, analytics, call-tracking, and similar technologies to remember preferences, understand website performance, measure advertising, and improve the customer experience. These tools may collect technical usage data and assign a device or browser identifier.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functions. Where required by applicable law, we will request consent before using non-essential technologies.

Third-party scheduling and payments

Online booking is provided through a third-party scheduling platform. Payment information, when requested, may be processed by a third-party payment provider. BeeFixPro does not intentionally store complete payment card numbers on this website unless clearly disclosed for a specific transaction.

Security and data retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No website, storage system, or electronic transmission can be guaranteed completely secure.

We retain personal information for as long as reasonably necessary to provide service, maintain customer and business records, resolve disputes, enforce agreements, meet warranty or accounting needs, and comply with legal obligations. Retention periods vary according to the type of information and the purpose for which it was collected.

Your choices and privacy requests

Subject to applicable law, you may ask to access, correct, or delete personal information associated with you, or ask questions about how it is used. We may need to verify your identity before completing a request, and certain information may be retained where required for legal, security, accounting, warranty, or legitimate business purposes.

You may opt out of promotional email or text communications by using the instructions in the message or contacting us. Service-related messages about an active appointment may still be sent.

Children’s privacy

Our website and services are intended for adults requesting appliance repair. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review the request.

External links and policy updates

The website may link to third-party websites, maps, social networks, review platforms, scheduling tools, or other services. BeeFixPro is not responsible for the privacy practices, security, or content of third parties.

We may update this Privacy Policy as our services, technology, or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Continued use of the website after an update means the revised policy applies to subsequent use.